
Welcome to the ISC Pygmalion Workbook Answer: Act 1! This blog offers accurate, detailed, and well-structured solutions to the Evergreen Publishers workbook for Pygmalion by George Bernard Shaw, specifically designed for ISC Class 11 and 12 students preparing for the 2027 examination. Studying this classic play and understanding its characters, themes, and dramatic elements are essential for scoring excellent marks in your literature exams. In this blog, you will find step-by-step, easy-to-understand answers to all the workbook questions from Act 1, ensuring clarity and deep comprehension of the text. Each solution is prepared to help you revise effectively, improve your analytical skills, and write better answers during your exams. Whether you are revising before tests or building a strong foundation for your board examination, these solutions will serve as a reliable companion to your preparation journey. Let’s begin and explore George Bernard Shaw’s masterpiece with confidence and precision!
( Updated For ICSE 2027 Session )
Table of Contents
Workbook Summary :
PLOT DEVELOPMENT
Crowd at the Church Portico: Act I begins at quarter past eleven at night in a heavy summer rainstorm. An after-theatre crowd seeks shelter in the portico of St. Paul’s Church in Covent Garden, London. Notable among them are a well-dressed young girl (Clara Eynsford Hill) and her mother (Mrs Eynsford Hill). They are waiting for Clara’s brother, Freddy, who has gone out in the rain to fetch a cab for them. At this point, a bystander speaks about the impossibility of getting a cab until half past eleven as all the cab drivers will return only after dropping off their passengers to their destinations. This further makes the daughter furious and she dismisses her brother as a worthless fellow who could not get them a cab at the theatre door itself.
Freddy Rushes In and Out: Freddy rushes in and declares that he has been to Charing Cross and nearly to Ludgate Circus but a cab is not available for love or money.’ Clara then accuses Freddy of neither having tried at all nor checking the cabs at Trafalgar Square. Both the mother and the daughter force Freddy to try again and not to return without a cab. As Freddy opens his umbrella and dashes off, he collides with a Flower Girl, who is also hurrying in for shelter. In the process, he knocks down her basket and scatters her flowers. The Flower Girl remarks in cockney dialect, “Nah then, n, Freddy: look wh’y’ gowin, deah.” Freddy apologises and rushes off.
The Flower Girl: The Flower Girl picks up the flowers and sorts them. The mother’s curiosity to find out how the Flower Girl knows her son’s name gets the better of her and she gives her sixpence to compensate for her damaged flowers. Her real motive in giving the money is to extract information about the girl’s relationship with her son. However, her generosity in paying money to the Flower Girl is futile, since the latter has merely addressed her son as Freddy, just as she would address any stranger politely, as Freddy and Charlie were popular names.
The Gentleman: Just then an elderly gentleman rushes in to take shelter, closing a dripping umbrella. The Flower Girl, on seeing the Gentleman, tries to coax him to buy flowers. The Gentleman apologises saying that he has no change. But as the Flower Girl continuously presses him to buy the flowers, the Gentleman fumbles in his pockets and finding three halfpence, gives it to her and retreats to the other pillar. Although the Flower Girl is disappointed, she consoles herself with the thought that three halfpence is better than having nothing at all. Meanwhile, the Bystander warns her that she should have given the Gentleman a flower in return, since a man is taking down every word she speaks.
The Note Taker: Everybody’s attention is turned towards the man who is busy taking down notes, the Note Taker. On seeing the man, the Flower Girl gets terrified and protests her innocence. She feels that since she belongs to a lower class she would be falsely accused and arrested. Soon, there is a commotion in favour of the Flower Girl.
The Note Taker and the Flower Girl: Meanwhile, the Note Taker steps forward and assures the Flower Girl that he is not going to harm her. The Bystander tries to calm the Flower Girl down by telling her that the Note Taker appears to be a gentleman by his boots and is not a ‘Copper’s Nark’, i.e., a police informant. The Note Taker’s interest is aroused by the phrase ‘Copper’s Nark’ and he asks the bystander to explain it. The Flower Girl, however, protests her innocence. The Note Taker tries to reassure her again but her fears are far from being dispelled. She demands that the Note Taker shows her what he has written about her. He opens his book and holds it steadily under her nose. The Flower Girl is unable to make any sense of it as the notes are in phonetic script. The Note Taker reads out exactly what she had said in her cockney accent. The Flower Girl then appeals to the Gentleman for help, who tells the Note Taker to mind his own business. All the bystanders also join in the general condemnation of the Note Taker.
The Note Taker’s Impressive Skills: The Note Taker then proceeds to accurately predict the origin of people from their accents. He correctly guesses that the Bystander is from Selsey and the Flower Girl is from Lisson Grove. He also correctly deduces that the Gentleman is from Cheltenham, Harrow, Cambridge and India.
The Rain Subsides: Meanwhile the downpour subsides and the crowd begins to disperse. Impatient at Freddy’s inability to get a cab, Clara declares that she shall surely get ‘pneumownia’ if she stays in the draught any longer. The Note Taker makes a note of her pronunciation of ‘mownia’ and declares that she is from Earlscourt and her mother is unmistakably from Epsom. The mother confirms that she was indeed brought up in Largelady Park near Epsom and requests him to find them a cab. He responds by blowing a shrill whistle to summon a cab. This provokes some discussion that the Note Taker is indeed a policeman. The Note Taker becomes irritated and reminds the bystanders that the rain had stopped about two minutes ago and that they should leave. The mother and her daughter decide to take the bus since the rain has stopped. Meanwhile, the Note Taker is left alone with the Gentleman and the Flower Girl.
The Note Taker Introduces his Profession: On being asked the secret of how he deduces the origin of people from their speech, the Note Taker explains that he is a phonetician by profession and can place any man in London within two miles and sometimes within two streets. He goes on to claim that he is capable of teaching anybody any dialect.
Upbraiding the Flower Girl for her speech, the Note Taker irritably denounces her as an ‘incarnate insult to the English language.’ He boasts that he could transform her with her cockney accent into a duchess within three months, and even get her a place as a lady’s maid or a shop assistant.
The Two Phoneticians: The Note Taker and the Gentleman trade names and it turns out that they have long wanted to meet each other. The Gentleman is Colonel Pickering, the author of ‘Spoken Sanskrit’, and the Note Taker is Henry Higgins, the author of ‘Higgins’s Universal Alphabet.’
Higgins invites Pickering to his home-cum-laboratory. The latter suggests that they proceed to his hotel. As they decide to go off to dine and discuss phonetics, there is a sound of church bells that remind the Note Taker of Christian charity and he throws a handful of money into the Flower Girl’s basket, who is delighted by her unexpected fortune. At that moment, Freddy arrives with a cab only to find that his mother and sister have taken a bus instead.
The Cab Ride: The Flower Girl happily asserts that she is going home in the cab that Freddy drives up in. But when the driver refuses to let her in, she shows him a handful of her money to assure him that she can pay the fare. On seeing Freddy, she tells the driver to take her to Buckingham Palace. However, as soon as they are out of Freddy’s earshot, she tells the driver to take her home to Angel Court in Drury Lane, next to Meiklejohn’s (my uncle John’s) oil shop. On reaching her destination, she is greatly dismayed that the fare is a shilling for only a two-minute drive. At this, the cab driver forgoes the fare.
The Flower Girl’s Residence: The Act closes in the Flower Girl’s small room that is her home. It has the barest of minimum necessities. The Flower Girl, however, excitedly counts her new riches and plans what to do with them until the gas lamp goes out. She decides to go to bed as it would be more economical and sensible than sitting up without a fire.
Workbook MCQs :
1. What brings the crowd into the portico of St. Paul’s Church?
(a) Snowfall
(c) Summer downpour
(b) Traffic jam
(d) Flash floods
Answer: (c) Summer downpour
2. At the beginning of the Act, the daughter says, “I’m getting chilled to the bone.” Why does she say so?
(a) Her brother Freddy has not come out from the theatre.
(b) Her brother Freddy has gone to fetch a cab and has not returned.
(c) Her mother is supporting her brother Freddy.
(d) She was not dressed for the cold caused by the downpour.
Answer: (d) She was not dressed for the cold caused by the downpour.
3. According to the daughter, her brother Freddy lacked which of the following
qualities?
(a) Bravery
(c) Perseverance
(b) Wit
(d) Common sense
Answer: (d) Common sense
4. Whom does the daughter call a ‘selfish pig’?
(a) Freddy
(c) The Note Taker
(b) The Flower Girl
(d) The Bystander
Answer: (a) Freddy
5. With whom does Freddy collide?
(a) The Note Taker
(b) The Flower girl
(d) The Bystander
(c) The Gentleman
Answer: (b) The Flower girl
6. What is the actual reason for The Mother giving sixpence to the Flower Girl?
(a) To compensate for her damaged flowers.
(b) To pay for the flowers purchased by her.
(c) To know how the girl knew her son’s name.
(d) Out of Christian charity.
Answer: (d) Out of Christian charity.
7. How does The Daughter react when her mother gives money to the Flower Girl?
(a) Compassionately
(b) Unsympathetically
(c) Empathetically
(d) Fearfully
Answer: (b) Unsympathetically
8. How does The Flower Girl know Freddy’s name?
(a) She has met him earlier in the theatre.
(b) She has overheard his mother calling him Freddy.
(c) She uses it like a generic name for any stranger.
(d) She likes the name Freddy and uses it for anyone she admires.
Answer: (b) She has overheard his mother calling him Freddy.
9. Though the crowd sympathises with the Flower Girl, what is she criticised for?
(a) Social class
(b) Cockney accent
(c) Conning the Gentleman
(d) Melodramatic behaviour
Answer: (b) Cockney accent
10. According to the Bystander, whom does the Flower Girl take the Note Taken
for?
(a) A Gentleman
(b) A Stalker
(c) A Police Informer
(d) A Detective
Answer: (c) A Police Informer
11. Which of the following words is used by the Bystander for the Note Taker?
(a) Cooper’s Mark
(b) Copper’s Nark
(c) Cooper’s Nark
(d) Cop Nark
Answer: (b) Copper’s Nark
12. Whom does the Flower Girl plead to help her?
(a) The bystanders
(b) The Note Taker
(c) Freddy
(d) The Gentleman
Answer: (b) The Note Taker
13. How does the Note Taker surprise one of the bystanders?
(a) By revealing that he is from Selsey.
(b) By agreeing with what he has said.
(c) By sympathising with the Flower Girl.
(d) None of the above.
Answer: (a) By revealing that he is from Selsey.
14. According to the Note Taker, where was the Flower Girl born?
(a) Selsey
(b) Angel Court
(c) Epsom
(d) Lisson Grove
Answer: (b) Angel Court
15. What does the Bystander accuse the Note Taker of?
(a) Exploiting a poor Flower Girl.
(b) Meddling in their private lives.
(c) Boasting his phonetic skills.
(d) Frightening the crowd by revealing their secrets.
Answer: (d) Frightening the crowd by revealing their secrets.
16. The Note Taker is able to deduce a lot of information about different bystanders
based on their
(a) looks
(b) social behaviour
(c) manner of speech
(d) dressing sense
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17. The Gentleman believes that the Note Taker may be working in a
for a living.
(a) theatre
(b) circus
(c) detective company
(d) fortune telling institute
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18. Which characteristic trait of the Note Taker’s personality is revealed by his act
of revealing people’s identities from their accent?
(a) Lacking in social manners
(b) Expert in phonetics
(c) Egoist, who lacks empathy
(d) All of the above
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19. Why does the Daughter tell the Note Taker not to speak to her?
(a) She does not like his appearance.
(b) She is unsure of his social class.
(c) She is suspicious of his act of note taking.
(d) She detests his act of revealing the identities of people.
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20. Which literary device is used in the statement given below?
“……….don’t sit there crooning like a bilious pigeon.”
(a) Metaphor
(b) Assonance
(c) Personification
(d) Simile
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21. Which of the following derogatory words are used by the Note Taker for the
Flower Girl?
(a) A bilious pigeon
(b) Squashed cabbage leaf
(c) Incarnate insult to the English language
(d) All of the above
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22. Which literary device is used when the Note Taker declares that he could
transform the Flower Girl into a duchess in three months?
(a) Personification
(b) Foreshadowing
(c) Hyperbole
(d) Simile
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23. Why does the Note Taker claim that he could pass off the Flower Girl as a duchess at an ambassador’s garden party?
(a) He wishes to help the girl.
(b) He despises her cockney accent.
(c) He was boasting about his phonetic expertise.
(d) He values articulated speech.
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24. Where does The Flower Girl ask the Taximan to take her initially?
(a) Wimpole Street
(b) Buckingham Palace
(c) Hanwell
(d) Angel Court, Drury Lane
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25. Which literary device is used in the statement given below?
“A woman who utters such depressing and disgusting sounds has no right to be anywhere no right to live.”
(a) Metaphor
(b) Irony
(c) Hyperbole
(d) Oxymoron
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26. Which literary device is used in the statement given below?
“He’s a blooming busybody: that’s what he is.’
(a) Personification
(b) Alliteration
(c) Allusion
(d) Simile
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27. Statement I:”Oh, sir, dont let him charge me. You dunno what it means to me. Theyll take away my character and drive me on the streets for speaking to gentlemen. They-“
Statement II: “She thought you was a copper’s nark, sir.”
(a) Statement I and II are similar.
(b) Statement I and II are not related to each other.
(c) Statement I is the reason for Statement II.
(d) Statement II is the reason for Statement I.
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28. Which characteristic trait of The Daughter is revealed when she tells The Note
Taker not to speak to her?
(a) Fearless
(c) Unsympathetic
(b) Snobbish
(d) Bravery
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29.Statement I: “Oh, sir, dont let him lay a charge agen me for a word like that.” Statement II: “He’s no right to take away my character.”
(a) Statement I and II are similar.
(b) Statement I and II are not related to each other.
(c) Statement I is the reason for Statement II.
(d) Statement II is the reason for Statement I.
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Complete The Sentences
1. In this Act, people belonging to different social backgrounds are brought together by the common necessity of protection from a rainstorm because
Answer: the sudden summer downpour forces everyone—rich and poor, upper and lower class—to take shelter under the same portico at St. Paul’s Church.
2. The Mother and her daughter are exasperated because
Answer: Freddy, the son, has failed to return with a cab despite being sent out multiple times.
3. The Mother is surprised when The Flower Girl calls her son by his name because
Answer: she assumes the girl is a stranger and wonders how a common flower seller could know Freddy’s name.
4. The Flower Girl calls the man who collides with her as Freddy because
Answer: she overheard his name when his mother called out to him earlier.
5. The Daughter does not approve of her mother’s act of giving money to The Flower
Girl because
Answer: she feels the girl is being manipulative and sees her as a beggar trying to gain sympathy.
6. The Bystander warns The Flower Girl to be careful because
Answer: he suspects the Note Taker might be a police informant (copper’s nark) and could get her into trouble.
7. The Note Taker is able to guess where everyone in the crowd is from because
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8. The Daughter does not want to talk to The Note Taker because
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9. In this Act, all the major characters in the Play are introduced by their categorised roles rather than their names because
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10. The bystanders challenge The Note Taker to apply his phonetic skills to The Gentleman because
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11. Eliza hides her basket in the cab because
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Question Answers - 1
1. How are the mother and daughter a contrast to one another?
• Their interaction with the others in the portico.
• Their interaction with Freddy.
Answer: The Mother, Mrs. Eynsford Hill, displays polite and composed behaviour, maintaining civility while interacting with those around her, including the Flower Girl. She seems traditional and considerate. On the other hand, the Daughter, Clara, is impatient and rude. She speaks curtly to Freddy and disapproves of her mother’s kindness toward the Flower Girl, reflecting a snobbish attitude. Clara is more concerned with appearances and class distinctions, while her mother is more tolerant and understanding of people regardless of their social background. Their contrasting responses to the rainstorm and social surroundings highlight their different personalities and values.
2. What is the role of the bystanders in this act?
• Commentators.
• As test subjects for Higgins’s skill.
• Audience to watch the conflict between the Note Taker and the Flower Girl.
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3. Comment on the role of The Note Taker as a scientist.
• His concentration in taking notes.
• Exhibition of his skills.
Answer: The Note Taker, later revealed to be Henry Higgins, demonstrates the traits of a meticulous and passionate scientist. He records Eliza’s speech with intense focus, showing his dedication to phonetics. His accurate reproduction of her dialect and confident predictions about people’s origins based on speech highlight his expertise and scientific approach to language. He treats language as data to be analysed, and people as linguistic subjects, often disregarding social etiquette in favour of scientific precision. His methodical behaviour and public demonstration of his skills establish him as a scientist obsessed with phonetic detail.
4. Why does The Flower Girl request The Gentleman, ‘dont let him lay a charge agen me’?
• For calling the Gentleman Captain.
• For speaking to him.
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5. Briefly describe The Flower Girl’s appearance in this Act.
• Age, teeth and cleanliness.
• Her hat, apron and clothes.
• Her status.
Answer: The Flower Girl, Eliza Doolittle, is about eighteen or twenty, with bad teeth and signs of poor cleanliness. She wears a hat that looks like it came from a dustbin, a shabby black coat, and a dirty apron. Her boots are worn and mismatched, suggesting poverty. Despite her rough appearance, she is described as not a bad-looking girl and maintains a certain spunk and liveliness. Her speech and attire clearly mark her as a lower-class street vendor struggling for survival, which contrasts sharply with the genteel surroundings of Covent Garden.
6. Which action of a chief character in the Play signifies social conscience?
• The sound of the church bells.
• Flinging coins into The Flower Girl’s basket.
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Question Answers - 2
1. The setting of the opening scene sets the Play in action. Comment.
• The sudden rain.
• The time of 11:15 pm.
• Location: Covent Garden.
• Characters: referred to by their roles.
Answer: The opening scene of Pygmalion is crucial in establishing the tone and themes of the play. Set at 11:15 pm in Covent Garden, the scene begins with a sudden downpour that drives a diverse group of people—belonging to various social classes—under the portico of St. Paul’s Church. This forced gathering sets the stage for the clash and interaction of different societal elements. The late hour adds to the urgency and realism, making the characters more vulnerable and reactive. Interestingly, the characters are introduced by their roles rather than their names—The Mother, The Daughter, The Flower Girl, The Gentleman, The Note Taker, and The Bystander—emphasizing social identity over individual personality. This categorisation underlines George Bernard Shaw’s exploration of class distinctions. The rain acts as a narrative device to bring all the characters together, initiating the chain of events that will lead to the transformation of Eliza and the exposure of social pretensions. The setting thus not only provides a physical backdrop but also symbolises the randomness of life that brings different classes face-to-face.
2. How does the Eynsford Hill family, in this Act, support the Principle of Contrasts in the Play?
• The Mother and The Daughter.
• Clara and Freddy.
• Traditional Gender roles.
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3. Henry Higgins is brilliant and very impressive. How is this shown in this Act?
• His note taking.
• Exact reproduction of The Flower Girl’s dialect.
• Exact prediction of a person’s origin and residence.
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4. Describe pathos in the appearance, life and residence of the Flower Girl as shown in this Act..
• Appearance: hat, clothes, hair, face.
• Life: earns her living, remains a good girl.
• Residence: cold tiny room, lacking amenities.
Answer: The character of the Flower Girl, later revealed as Eliza Doolittle, evokes pathos through her appearance, lifestyle, and living conditions. She is dressed in shabby clothes, with a hat pulled down to shield her from the rain, her hair unkempt, and her hands and face smudged. Her fragile dignity shines through as she tries to earn a living by selling flowers in the street, fending off accusations of being a beggar. Despite her coarse accent and loud behaviour, she insists that she is a “good girl” and fears the loss of her character if wrongly accused. Her life is a daily struggle for survival, yet she maintains a moral code and self-respect. She lives in a cold, tiny room with hardly any furniture or comforts—a place that lacks even basic amenities. These details, though mentioned briefly, create a vivid image of urban poverty and social neglect. Shaw uses her situation to expose the harsh realities faced by the poor, especially women, in Victorian society. Her pathetic condition contrasts sharply with her aspirations, making her a deeply human and sympathetic character.
5. How does the Act support the theme of appearance and reality?
• Eynsford Hill family: appear genteel but are poor in reality.
• The Note Taker: appears to be a police informant but is a phonetician.
• The Flower Girl: appears coarse and pugnacious but is an ambitious ‘good girl’.
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6. The Flower Girl is obsessed about being a ‘good girl’. What does it show about the society at that time?
• Victorian society being male dominated.
•Morality of the poor.
• Poor being blamed for ills in society.
• Status of a poor woman.
Answer: The Flower Girl’s repeated assertion that she is a “good girl” reflects the harsh realities of Victorian society. In a male-dominated era, women—especially from the lower class—were judged strictly on moral and sexual conduct. Being seen as “improper” could result in loss of reputation, employment, and even shelter. Eliza fears being misunderstood or wrongly accused, as it could drive her to the streets with no protection. Her obsession with character shows how society imposed rigid moral standards on poor women while offering them little support or opportunity. It also highlights the societal prejudice that assumed the poor were inherently immoral or dishonest. Shaw uses this to expose the double standards and hypocrisy of the time, where the poor were blamed for social ills while being denied dignity and a chance to rise. Eliza’s desire to be seen as respectable indicates the intense pressure faced by women of her class to protect their reputation at all costs.
7. How does this Act set in motion the exploration of the theme of social hierarchy and inequality?
• The language and categorised roles of the characters.
• Higgins locating people in a socio-economic context.
• The dynamic between the upper class and lower class characters.
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Thinking Skills
1. Imagine you are a flower girl like The Flower Girl of Pygmalion. You sell flowers on a famous road. Explain how will you protect your honour, when a person like Higgins tries to demean you by his condescending treatment.
Answer: If I were a flower girl, I would protect my honour by speaking up firmly and respectfully. I would remind the person, like Higgins, that just because I am poor and my speech is not refined, it does not make me less human. I would not allow anyone to belittle my dignity. I would say, “I work hard for an honest living, and I deserve the same respect you expect for yourself.” I may not be educated, but I would show strength through my integrity, honesty, and self-respect. If needed, I would seek support from others around me or authorities to ensure such behaviour doesn’t repeat.
2. If you have to choose your role model from among Higgins, Eliza and Colonel Pickering, whom would you choose and why?
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3. Do you agree that nowadays there are more people in society like the Eynsford Hill family, who try to conceal their true identities behind the mask of their clothes, language, etc.? Justify your point of view by giving examples.
Answer: Yes, I agree. Today, many people try to project a better social image than their reality by dressing in expensive brands or using polished language on social media. For example, influencers may show a luxurious lifestyle online, but in reality, they might be struggling financially. Similarly, some students or professionals may speak in fluent English or follow fashion trends to “fit in,” even if it hides their real struggles. Just like the Eynsford Hills, these individuals create an illusion of class and comfort to avoid judgment or to gain social acceptance.
4. Have you ever made a loud claim like Higgins? What was the result of your boasting? How did you feel at the end?
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5. Do you agree with the bystanders that Higgins is intruding upon some private aspect of their lives by revealing the place of their birth? Why?
Answer: Yes, I partially agree with the bystanders. While Higgins’ skill is impressive, revealing someone’s birthplace in public, especially based on their accent, can feel like a violation of privacy. People may not want to be judged or stereotyped based on their regional background. His action might make people feel uncomfortable, especially in a society where accent and origin can affect social status. However, Higgins’ intent is not to harm, but his lack of empathy makes his behaviour intrusive.
6. Comment on the role of AI (Artificial Intelligence) in interpreting consumer behaviour. How does it compare to The Note Taker’s act of identifying people’s origin from their dialect?
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